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Troubleshooting
document
2019-02-08 What to Do when My New Vector License Is Not Recognized
Question: Why is my New Vector License not recognized? Answer: There are several possibilities. The majority of reasons can be removed by checking the following three options and updating, in case your version is not the latest. Did you install the latest driver version? You can check...
2019-02-08 rating Views: 463
document
2019-02-08 License Expired Directly after Successful Activation on Vector Keyman
Question: Why is the New Vector License not active (red exclamation mark instead of green checkmark) on the Keyman despite activation was successful? Answer: Root cause for that is a wrongly set computer system time: The exclamation mark indicates, that the license has been activated...
2019-02-08 rating Views: 279
document
2019-02-07 My Vector License Client Does Not Activate the License. What's Wrong?
Question: My Vector License Client does not activate the license. What's wrong? Answer: There is more than one reason why online activation might fail: If you receive such a message, your Vector License Client cannot connect to the VLAS. Then check proxy settings. If you receive a...
2019-02-07 rating Views: 40
document
2019-02-07 How Can I Activate My License at a New Device after My Previous Hardware Has Become Defect?
Question: How can I activate my license at a new device after my previous hardware has become defect? Answer: To make sure your hardware is really defective, please check that you have the latest driver installed and the function is still not given. How you should proceed depends on if...
2019-02-07 rating Views: 21
document
2019-02-07 Do I See Licenses of the Legacy License Model in the Vector License Client?
Question: Do I see licenses of the LLM in the Vector License Client? Answer: No, a license according to the LLM can be seen only in the Vector Hardware Config (if Hardware-Based License) or the Vector License Manager (if Software-Based License). In the Vector License Client only New Vector...
2019-02-07 rating Views: 18
document
2019-02-07 How Can I Check if My New License is According to the Legacy License Model or the New Vector License Model?
Question: How can I check if my new license is according to the LLM or the NVLM? Answer: Check, where you see the license information. The location gives you information on the licensing model. The options are described here.
2019-02-07 rating Views: 17