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Troubleshooting
document
2018-06-25 Lync Client Crashes on Startup
Issue: Lync client crashes on startup with error message: ‘Microsoft Lync has stopped working’. The same behavior may occur with the successor of Lync which is called ‘Skype for Business’. Background: Lync is an instant messaging and video conferencing solution from Microsoft. The...
2018-06-25 rating Views: 12348
document
2018-08-28 CAN Driver Cannot Be Initialised
Issue: CAN driver cannot be initialised Solution: If this message occurs, please make sure that the hardware installation was successful. Please select Start - Settings - Control Panel and double click on the "Vector Hardware" icon. After successful installation Vector Hardware is shown with...
2018-08-28 rating Views: 1437
document
2018-11-22 Converters Cannot Be Selected any More
Issue: Under WIN 7 converters can not be selected any more Solution: Please check if vector.ini is read protected and disable the read protection. The location of the used “vector.ini” can be determined under ? | About | More Info. Please check if chapter [CONVERTER] is existing. If not,...
2018-11-22 rating Views: 1169
document
2019-05-28 CANape 14 Crashes Because of a Running Instance of the Tool “PC Optimizer Pro”
Issue: CANape 14 crashes because of a running instance of the tool “PC Optimizer Pro” Solution: The „OptProCrash.dll” of the Tool “PC Optimizer Pro” causes a crash of the CANape14 Setup. Please kill the corresponding process of the Optimizer Pro instance and retry installing...
2019-05-28 rating Views: 971
document
2019-08-07 CANoe, CANalyzer, CANape with Kaspersky Endpoint Security
Question: How can I ensure that Kaspersky Endpoint Security is not blocking my CANoe, my CANalyzer or my CANape? Answer: Up to now issues with Kaspersky blocking CANoe, CANalyzer or CANape could be solved by adding CANoe, CANalyzer or CANape into Kasperskys "trusted zone" (as an...
2019-08-07 rating Views: 281
document
2019-03-11 Suppressing the Disclaimer of CANape During the Start of the Program
Question: How can I start CANape without having to confirm a disclaimer? Answer: For legal reasons the disclaimer must be shown. It has to be accepted at least once for each configuration and CANape version. If you create a script which starts CANape in an automatized workflow you need...
2019-03-11 rating Views: 237
document
2018-10-16 CDM Studio Crashes Directly After Start
Issue: After installation of CANape version 15 or 16, CDM Studio (contained in vCDM) crashes directly after start. This happens in standalone mode as well as if it is started within vCDM. An error message advises to send the file CANapeFault.log to support@de.vector.com. Solution: Please...
2018-10-16 rating Views: 106
document
2018-11-06 "Missing menu entry text" in CANape
Issue: In CANape menu, I can see some entries as "Missing menu entry text". What does that mean and how can I remove the wrong entries? Solution: This behavior does appear with projects, that have been created with CANape 14 or earlier and have activated the option Display graphic in the...
2018-11-06 rating Views: 99
document
2019-06-25 CANape 14 Does Not Start (With Activated Data Execution Prevention (DEP))
Issue: When using CANape 14 on Windows 10, CANape is not able to start, this error message occurs: Solution: The issue is caused by a activated Windows Data Execution Prevention (DEP). The Windows Data Execution Prevention has to be deactivated for CANape 14. The following steps...
2019-06-25 rating Views: 72
document
2019-08-07 No Video Picture in CANape
Question: In CANape, the video functionality is restricted. CANape does not have access to audio and video devices. As a result, I can’t see no video picture. Answer: The audio and video access is blocked by a virus scanner, e. g. Kasperky Endpoint Security. Please find more information...
2019-08-07 rating Views: 46