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Required Data for vTESTstudio Crash/Assertion Analysis

Last updated: 2020-04-08
Question:
Which data is needed for analysis in case of a vTESTstudio crash/assertion?
Answer:

First of all it is important to distinguish between a crash/assertion and something else.
Mainly there are two main behaviors, which can be considered as crash/assertion:

  1. During operation, vTESTstudio “crashes” to Windows (“vTESTstudio has stopped working” pop up appears) – similar pop up to:




     
  2. During operation, vTESTstudio “crashes” with a support assistant pop up:

    English message:


    German message:


     

Required files for detailed analysis of a crash/assertion in development:

Required in case of 1.):

  • Which specific vTESTstudio version (including SP) was used?
  • Detailed information on the workflow which lead to the crash/assertion. Sporadic behavior or reproducible? If reproducible which steps have to be drawn out to reproduce the behavior…
  • TSO.log which can be found here:
    %AppData%\Vector\vTESTstudio\<vTESTstudio version>\
  • Dump file which is created in the moment of the crash/assertion:
  1. Reproduce the crash/assertion and keep the Windows exception pop up open.
  2. Open the Windows Task Manager and open up the Processes tab.
  3. Right click at TSO.exe process | Create Dump File (in German: Abbilddatei erstellen)

Required in case of 2.):

  • Detailed information on the workflow which lead to the crash/assertion. Sporadic behavior or reproducible? If reproducible which steps have to be drawn out to reproduce the behavior…
  • Support report - use the Support… button of the support assistant pop up to create a support report (*.vsupportrep)

In any case:

  1. Install the latest available SP for specific vTESTstudio version (if not yet installed)
  2. Check with customer if behavior is still present then.
 
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2020-04-08
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