Necessary Data to Analyze vFlash Issues
In case you need support to analyze flashing difficulties when you use vFlash, please provide the following information:
- Network channel assignment:
Use Save configuration report, only until vFlash 2.1 SP2. From vFlash 2.1 SP3 on, this report is part of the vFlash support report in Vector Hardware Config:
- Bus traffic trace:
CAN Network: Store the CAN Network Trace in the vFlash Diagnostic Trace window, using the CAN Tracing button (only available in vFlash 3.0 and later).
Other bus system: Store the Network Trace using CANalyzer/CANoe.- Head over to the vFlash options via Tools|Options
- Navigate to the Network Tracing options and configure the options as described in the following image:
- Close the dialog via OK
- Back in the vFlash front end you can find a collapsed tab at the bottom titled Trace. Click on it to open the trace view. Now enable tracing by clicking on CAN Tracing:
- Now perform flashing as usual in the vFlash front end to reproduce your problems:
- A new bus trace in BLF format is now created on disk at the location specified before in the vFlash options:
- If your problem only occurs randomly and cannot be reproduced on the first try please respect the note below!
If the described button is not enabled, no trace will be recorded! - Send us this trace e.g. via E-Mail, Support Portal, …
Note: You may need to enable the tracing again as described in step 4 when repeating the flashing sequence. vFlash only traces one reprogramming sequence and will then disable tracing again.
- Head over to the vFlash options via Tools|Options
- vFlash Logs:
From vFlash 2.1 SP3 on
Use Support Assistant to collect vFlash Logs:
- There are two possible ways to start the vFlash support assistant. Both ways lead to the same result:
a. From vFlash front end:
b. From the start menu:
- Once started you can see which files are eligible to be added to a support report. Ideally you do not modify any options or unselect any files. This will include all files by default.
- Save the report to your local filesystem using Save Report|Save as Report
- You may now close the support assistant
- Send us the support report e.g. via E-Mail, Support Portal, …
Until vFlash 2.1 SP2
Use QualityFeedbackReport which you will find in the vFlash installation folder to obtain a log file.
- There are two possible ways to start the vFlash support assistant. Both ways lead to the same result:
- vFlash Pack&Go project
- If you already have your vFlash project saved in ‘Pack & Go’ format continue with the last step in this list. You may identify this by the extension .vflashpack in the vFlash window title when to project is loaded in vFlash:
- Open your vFlash project as usual or create a new project and configure it to your needs
- If your project contains sensitive information such as flash data which is not relevant for your reported issue remove it before the next step in the vFlash front end
- Navigate to the following entry in the vFlash frontend: File|Export to Pack & Go
- In the next dialog select a location where to store the vFlashPack file. Make sure to remember this location.
- In case your vFlash project contains, includes or references a Seed&Key-dll you will be asked whether to also include that file into your Pack&Go file. If the Seed&Key-dll is considered sensitive information AND it is not relevant for your support problem, choose No.
Otherwise choose Yes.
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The vFlashPack is now being saved at the chosen location. Do not modify the generate file!
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Send us the vFlashPack e.g. via E-Mail, Support Portal, …
- If you already have your vFlash project saved in ‘Pack & Go’ format continue with the last step in this list. You may identify this by the extension .vflashpack in the vFlash window title when to project is loaded in vFlash:
Note: If you are already working with a vFlash Pack, then no menu entry is activated.