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Necessary Data to Analyze vFlash Issues

Last updated: 2019-05-08
Question:
Which data is necessary to analyze vFlash issues?
Answer:

In case you need support to analyze flashing difficulties when you use vFlash, please provide the following information:

  1. Network channel assignment:
    Use Save configuration report, only until vFlash 2.1 SP2. From vFlash 2.1 SP3 on, this report is part of the vFlash support report in Vector Hardware Config:

  2. Bus traffic trace:
    CAN Network: Store the CAN Network Trace in the vFlash  Diagnostic Trace window, using the CAN Tracing button (only available in vFlash 3.0 and later).
    Other bus system: Store the Network Trace using CANalyzer/CANoe.
    1. Head over to the vFlash options via Tools|Options
    2. Navigate to the Network Tracing options and configure the options as described in the following image:
    3. Close the dialog via OK
    4. Back in the vFlash front end you can find a collapsed tab at the bottom titled Trace. Click on it to open the trace view. Now enable tracing by clicking on CAN Tracing:
    5. Now perform flashing as usual in the vFlash front end to reproduce your problems: 
    6. A new bus trace in BLF format is now created on disk at the location specified before in the vFlash options:
    7. If your problem only occurs randomly and cannot be reproduced on the first try please respect the note below! 
      If the described button is not enabled, no trace will be recorded!
    8. Send us this trace e.g. via E-Mail, Support Portal, … 

      Note: You may need to enable the tracing again as described in step 4 when repeating the flashing sequence. vFlash only traces one reprogramming sequence and will then disable tracing again.
  3. vFlash Logs:

    From vFlash 2.1 SP3 on
    Use Support Assistant to collect vFlash Logs:
     
    1. There are two possible ways to start the vFlash support assistant. Both ways lead to the same result: 
      a. From vFlash front end: 
          
      b. From the start menu:
          
       
    2. Once started you can see which files are eligible to be added to a support report. Ideally you do not modify any options or unselect any files. This will include all files by default.
    3. Save the report to your local filesystem using Save Report|Save as Report
    4. You may now close the support assistant
    5. Send us the support report e.g. via E-Mail, Support Portal, … 
       

      Until vFlash 2.1 SP2
      Use QualityFeedbackReport which you will find in the vFlash installation folder to obtain a log file.

  4. vFlash Pack&Go project
     
    1. If you already have your vFlash project saved in ‘Pack & Go’ format continue with the last step in this list. You may identify this by the extension .vflashpack in the vFlash window title when to project is loaded in vFlash:
    2. Open your vFlash project as usual or create a new project and configure it to your needs
    3. If your project contains sensitive information such as flash data which is not relevant for your reported issue remove it before the next step in the vFlash front end
    4. Navigate to the following entry in the vFlash frontend: File|Export to Pack & Go
    5. In the next dialog select a location where to store the vFlashPack file. Make sure to remember this location.
    6. In case your vFlash project contains, includes or references a Seed&Key-dll you will be asked whether to also include that file into your Pack&Go file. If the Seed&Key-dll is considered sensitive information AND it is not relevant for your support problem, choose No.
      Otherwise choose Yes.
    7. The vFlashPack is now being saved at the chosen location. Do not modify the generate file!

    8. Send us the vFlashPack e.g. via E-Mail, Support Portal, …

Note: If you are already working with a vFlash Pack, then no menu entry is activated.

 
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2019-05-08
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